@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&family=Outfit:wght@400;500;600;700;800&display=swap');

/* ==========================================================================
   1. Design System & CSS Variables
   ========================================================================== */
:root {
    /* Color Tokens (Light Mode Default) */
    --h-primary: 250;
    --s-primary: 80%;
    --l-primary: 56%;
    --primary: hsl(var(--h-primary), var(--s-primary), var(--l-primary));
    --primary-light: hsl(var(--h-primary), var(--s-primary), 93%);
    --primary-dark: hsl(var(--h-primary), var(--s-primary), 45%);
    --primary-glow: hsla(var(--h-primary), var(--s-primary), var(--l-primary), 0.15);

    --accent-h: 185;
    --accent: hsl(var(--accent-h), 95%, 43%);
    --accent-glow: hsla(var(--accent-h), 95%, 43%, 0.2);

    /* Backgrounds & Panels */
    --bg-app: hsl(224, 25%, 96%);
    --bg-card: hsl(0, 0%, 100%);
    --bg-sidebar: hsl(224, 30%, 15%);
    --bg-header: hsla(0, 0%, 100%, 0.8);
    --bg-input: hsl(220, 20%, 97%);

    /* UI Borders & Shadows */
    --border-color: hsl(224, 16%, 88%);
    --border-hover: hsl(224, 16%, 76%);
    --border-glow: hsla(var(--h-primary), var(--s-primary), var(--l-primary), 0.25);
    
    --shadow-sm: 0 2px 8px rgba(0, 0, 0, 0.04);
    --shadow-md: 0 8px 24px rgba(0, 0, 0, 0.06);
    --shadow-lg: 0 16px 40px rgba(0, 0, 0, 0.08);
    --shadow-glow: 0 0 20px hsla(var(--h-primary), var(--s-primary), var(--l-primary), 0.3);

    /* Typography */
    --text-main: hsl(224, 30%, 15%);
    --text-muted: hsl(224, 14%, 48%);
    --text-inverse: hsl(0, 0%, 100%);

    /* Priorities & Statuses */
    --status-open: #3b82f6;
    --status-open-bg: rgba(59, 130, 246, 0.1);
    --status-inprogress: #eab308;
    --status-inprogress-bg: rgba(234, 179, 8, 0.1);
    --status-pending: #a855f7;
    --status-pending-bg: rgba(168, 85, 247, 0.1);
    --status-resolved: #10b981;
    --status-resolved-bg: rgba(16, 185, 129, 0.1);
    --status-closed: #6b7280;
    --status-closed-bg: rgba(107, 114, 128, 0.1);

    --priority-low: #10b981;
    --priority-medium: #3b82f6;
    --priority-high: #f97316;
    --priority-urgent: #ef4444;

    /* Spacing & Borders */
    --radius-sm: 6px;
    --radius-md: 12px;
    --radius-lg: 20px;
    --transition-fast: 0.2s cubic-bezier(0.4, 0, 0.2, 1);
    --transition-smooth: 0.35s cubic-bezier(0.4, 0, 0.2, 1);
}

/* Dark Mode Overrides */
[data-theme="dark"] {
    --bg-app: hsl(224, 25%, 6%);
    --bg-card: hsl(224, 25%, 11%);
    --bg-sidebar: hsl(224, 28%, 8%);
    --bg-header: hsla(224, 25%, 11%, 0.8);
    --bg-input: hsl(224, 20%, 15%);

    --border-color: hsl(224, 16%, 20%);
    --border-hover: hsl(224, 16%, 32%);
    --border-glow: hsla(var(--h-primary), var(--s-primary), var(--l-primary), 0.4);

    --shadow-sm: 0 2px 10px rgba(0, 0, 0, 0.2);
    --shadow-md: 0 8px 30px rgba(0, 0, 0, 0.3);
    --shadow-lg: 0 20px 50px rgba(0, 0, 0, 0.4);

    --text-main: hsl(224, 15%, 92%);
    --text-muted: hsl(224, 10%, 62%);
    
    --primary-light: hsl(var(--h-primary), var(--s-primary), 18%);
    --primary-dark: hsl(var(--h-primary), var(--s-primary), 80%);
}

/* ==========================================================================
   2. Reset & Core Page Layout
   ========================================================================== */
* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
    font-family: 'Inter', sans-serif;
}

body {
    background-color: var(--bg-app);
    color: var(--text-main);
    min-height: 100vh;
    overflow-x: hidden;
    transition: background-color var(--transition-smooth), color var(--transition-smooth);
}

h1, h2, h3, h4, h5, h6 {
    font-family: 'Outfit', sans-serif;
    font-weight: 700;
    color: var(--text-main);
}

/* Layout Grid */
.app-container {
    display: grid;
    grid-template-columns: auto 1fr;
    min-height: 100vh;
}

/* ==========================================================================
   3. Sidebar Component
   ========================================================================== */
.sidebar {
    background-color: var(--bg-sidebar);
    color: #fff;
    display: flex;
    flex-direction: column;
    width: 76px; /* default collapsed */
    padding: 2rem 0.75rem;
    border-right: 1px solid var(--border-color);
    position: sticky;
    top: 0;
    height: 100vh;
    z-index: 100;
    transition: width 0.3s cubic-bezier(0.4, 0, 0.2, 1), padding 0.3s cubic-bezier(0.4, 0, 0.2, 1), background-color 0.3s ease;
    overflow-x: hidden;
}

.sidebar.expanded {
    width: 280px;
    padding: 2rem 1.5rem;
}

.brand-section {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    margin-bottom: 2.5rem;
    width: 100%;
}

.sidebar:not(.expanded) .brand-section {
    flex-direction: column;
    gap: 0.75rem;
    justify-content: center;
}

.logo-icon {
    width: 40px;
    height: 40px;
    background: linear-gradient(135deg, var(--primary), var(--accent));
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    font-family: 'Outfit', sans-serif;
    font-weight: 800;
    font-size: 1.25rem;
    color: #fff;
    box-shadow: 0 4px 15px rgba(124, 58, 237, 0.4);
    animation: pulseGlow 3s infinite;
    flex-shrink: 0;
}

.brand-name {
    font-size: 1.5rem;
    font-family: 'Outfit', sans-serif;
    font-weight: 800;
    background: linear-gradient(to right, #fff, #c084fc);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    transition: opacity 0.2s ease;
}

.sidebar-toggle-btn {
    background: none;
    border: none;
    color: rgba(255, 255, 255, 0.4);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 0.4rem;
    border-radius: 6px;
    transition: all 0.2s ease;
    flex-shrink: 0;
}

.sidebar-toggle-btn:hover {
    color: #fff;
    background-color: rgba(255, 255, 255, 0.1);
}

#sidebar-toggle-icon {
    transition: transform 0.3s ease;
}

.sidebar:not(.expanded) #sidebar-toggle-icon {
    transform: rotate(180deg);
}

.sidebar:not(.expanded) .brand-name {
    display: none;
}

/* Navigation Links */
.nav-menu {
    list-style: none;
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    flex-grow: 1;
}

.nav-item-title {
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: rgba(255, 255, 255, 0.4);
    margin: 1.5rem 0 0.5rem 0.5rem;
    font-weight: 700;
    transition: opacity 0.2s ease;
}

.sidebar:not(.expanded) .nav-item-title {
    display: none;
}

.nav-link {
    display: flex;
    align-items: center;
    gap: 1rem;
    padding: 0.85rem 1rem;
    color: rgba(255, 255, 255, 0.7);
    text-decoration: none;
    font-weight: 500;
    font-size: 0.95rem;
    border-radius: var(--radius-md);
    cursor: pointer;
    transition: var(--transition-fast);
}

.sidebar:not(.expanded) .nav-link {
    justify-content: center;
    gap: 0;
    padding: 0.85rem;
    position: relative;
}

.sidebar:not(.expanded) .nav-text {
    display: none;
}

.nav-link svg {
    width: 20px;
    height: 20px;
    stroke: currentColor;
    stroke-width: 2;
    fill: none;
    flex-shrink: 0;
}

.nav-link:hover {
    color: #fff;
    background-color: rgba(255, 255, 255, 0.05);
    transform: translateX(4px);
}

.sidebar:not(.expanded) .nav-link:hover {
    transform: none;
}

.nav-link.active {
    color: #fff;
    background: linear-gradient(135deg, var(--primary), rgba(124, 58, 237, 0.6));
    box-shadow: 0 4px 12px rgba(124, 58, 237, 0.25);
}

/* Tooltip Styles */
[data-tooltip] {
    position: relative;
}

[data-tooltip]::after {
    content: attr(data-tooltip);
    position: absolute;
    left: 100%;
    top: 50%;
    transform: translateY(-50%) scale(0.85);
    margin-left: 14px;
    padding: 0.45rem 0.75rem;
    background: rgba(15, 23, 42, 0.95);
    color: #fff;
    font-size: 0.75rem;
    font-weight: 500;
    border-radius: 6px;
    white-space: nowrap;
    pointer-events: none;
    opacity: 0;
    transition: all 0.2s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    z-index: 1000;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    border: 1px solid rgba(255, 255, 255, 0.15);
    backdrop-filter: blur(8px);
}

[data-tooltip]::before {
    content: '';
    position: absolute;
    left: 100%;
    top: 50%;
    transform: translateY(-50%);
    margin-left: 8px;
    border: 6px solid transparent;
    border-right-color: rgba(15, 23, 42, 0.95);
    pointer-events: none;
    opacity: 0;
    transition: all 0.2s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    z-index: 1000;
}

.sidebar:not(.expanded) [data-tooltip]:hover::after,
.sidebar:not(.expanded) [data-tooltip]:hover::before {
    opacity: 1;
    transform: translateY(-50%) scale(1);
}

/* Disable tooltips when expanded */
.sidebar.expanded [data-tooltip]::after,
.sidebar.expanded [data-tooltip]::before {
    display: none;
}

/* Collapsed Badge (Notification Dot) */
.sidebar:not(.expanded) .badge {
    position: absolute !important;
    top: 6px;
    right: 6px;
    width: 8px;
    height: 8px;
    padding: 0 !important;
    border-radius: 50%;
    min-width: 0;
    background-color: var(--danger);
    box-shadow: 0 0 0 2px var(--bg-sidebar);
}

/* Sidebar Footer / User section */
.sidebar-footer {
    border-top: 1px solid rgba(255, 255, 255, 0.1);
    padding-top: 1.5rem;
    display: flex;
    align-items: center;
    gap: 0.75rem;
    transition: all 0.3s ease;
}

.sidebar:not(.expanded) .sidebar-footer {
    flex-direction: column;
    align-items: center;
    gap: 1rem;
    padding-top: 1rem;
}

.user-avatar {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    background: linear-gradient(135deg, #f472b6, #38bdf8);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    color: #fff;
    font-size: 0.9rem;
    border: 2px solid rgba(255, 255, 255, 0.2);
    flex-shrink: 0;
}

.user-info {
    flex-grow: 1;
    transition: opacity 0.2s ease;
}

.sidebar:not(.expanded) .user-info {
    display: none;
}

.user-name {
    font-weight: 600;
    font-size: 0.9rem;
    color: #fff;
}

.user-role {
    font-size: 0.75rem;
    color: rgba(255, 255, 255, 0.5);
}

/* ==========================================================================
   4. Main Content Area & Header
   ========================================================================== */
.main-wrapper {
    display: flex;
    flex-direction: column;
    min-height: 100vh;
}

.header {
    background-color: var(--bg-header);
    backdrop-filter: blur(10px);
    -webkit-backdrop-filter: blur(10px);
    border-bottom: 1px solid var(--border-color);
    padding: 1.25rem 2.5rem;
    display: flex;
    align-items: center;
    justify-content: space-between;
    position: sticky;
    top: 0;
    z-index: 90;
    transition: var(--transition-smooth);
}

.page-title-section h1 {
    font-size: 1.75rem;
    letter-spacing: -0.02em;
}

.page-title-section p {
    font-size: 0.85rem;
    color: var(--text-muted);
    margin-top: 0.15rem;
}

.header-actions {
    display: flex;
    align-items: center;
    gap: 1.25rem;
}

/* Global Search Bar */
.search-container {
    position: relative;
    width: 320px;
}

.search-input {
    width: 100%;
    padding: 0.65rem 1rem 0.65rem 2.5rem;
    border-radius: 99px;
    border: 1px solid var(--border-color);
    background-color: var(--bg-input);
    color: var(--text-main);
    font-size: 0.9rem;
    outline: none;
    transition: var(--transition-fast);
}

.search-input:focus {
    border-color: var(--primary);
    background-color: var(--bg-card);
    box-shadow: 0 0 0 4px var(--primary-glow);
}

.search-icon {
    position: absolute;
    left: 0.85rem;
    top: 50%;
    transform: translateY(-50%);
    width: 18px;
    height: 18px;
    stroke: var(--text-muted);
    stroke-width: 2.2;
    fill: none;
}

/* Dynamic Notification Badge & Action Buttons */
.icon-btn {
    width: 42px;
    height: 42px;
    border-radius: 50%;
    background-color: var(--bg-input);
    border: 1px solid var(--border-color);
    color: var(--text-main);
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    position: relative;
    transition: var(--transition-fast);
}

.icon-btn svg {
    width: 20px;
    height: 20px;
    stroke: currentColor;
    stroke-width: 2;
    fill: none;
}

.icon-btn:hover {
    background-color: var(--border-color);
    transform: scale(1.05);
}

.badge {
    position: absolute;
    top: -2px;
    right: -2px;
    width: 8px;
    height: 8px;
    background-color: var(--accent);
    border-radius: 50%;
    box-shadow: 0 0 10px var(--accent);
}

/* Mode Switches & Theme Toggles */
.theme-toggle-container {
    display: flex;
    background-color: var(--bg-input);
    padding: 0.25rem;
    border-radius: 99px;
    border: 1px solid var(--border-color);
}

.theme-tab {
    padding: 0.4rem 0.85rem;
    font-size: 0.8rem;
    font-weight: 600;
    border-radius: 99px;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 0.35rem;
    color: var(--text-muted);
    border: none;
    background: none;
    transition: var(--transition-fast);
}

.theme-tab svg {
    width: 14px;
    height: 14px;
    stroke: currentColor;
    stroke-width: 2.2;
    fill: none;
}

.theme-tab.active {
    background-color: var(--bg-card);
    color: var(--primary);
    box-shadow: var(--shadow-sm);
}

/* ==========================================================================
   5. Content Wrapper & Scroll Container
   ========================================================================== */
.content-body {
    padding: 2.5rem;
    flex-grow: 1;
    display: flex;
    flex-direction: column;
    gap: 2.5rem;
    max-width: 1600px;
    width: 100%;
    margin: 0 auto;
}

.page-section {
    display: none;
    animation: fadeIn var(--transition-smooth) forwards;
}

.page-section.active {
    display: flex;
    flex-direction: column;
    gap: 2.5rem;
}

/* ==========================================================================
   6. Banners Component (Carousel)
   ========================================================================== */
.banner-carousel-wrapper {
    position: relative;
    width: 100%;
    height: 280px;
    border-radius: var(--radius-lg);
    overflow: hidden;
    box-shadow: var(--shadow-md);
}

.banner-track {
    display: flex;
    width: 100%;
    height: 100%;
    position: relative;
}

.banner-slide {
    position: absolute;
    width: 100%;
    height: 100%;
    opacity: 0;
    transform: scale(0.98);
    transition: opacity 0.8s ease-in-out, transform 0.8s ease-in-out;
    background-size: cover;
    background-position: center;
    display: flex;
    align-items: flex-end;
}

.banner-slide.active {
    opacity: 1;
    transform: scale(1);
    z-index: 2;
}

.banner-overlay {
    width: 100%;
    height: 100%;
    background: linear-gradient(to top, rgba(0,0,0,0.8) 0%, rgba(0,0,0,0.3) 50%, rgba(0,0,0,0.1) 100%);
    padding: 2.5rem 3rem;
    display: flex;
    flex-direction: column;
    justify-content: flex-end;
    color: #fff;
}

.banner-label {
    background: linear-gradient(135deg, var(--accent), #2563eb);
    padding: 0.35rem 0.85rem;
    border-radius: 99px;
    font-size: 0.75rem;
    font-weight: 700;
    align-self: flex-start;
    margin-bottom: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    box-shadow: 0 4px 10px rgba(6, 182, 212, 0.4);
}

.banner-title {
    font-size: 2.25rem;
    font-weight: 800;
    font-family: 'Outfit', sans-serif;
    margin-bottom: 0.5rem;
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.5);
}

.banner-desc {
    font-size: 1rem;
    opacity: 0.85;
    max-width: 600px;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.5);
}

/* Carousel Nav Controls */
.carousel-nav-btn {
    position: absolute;
    top: 50%;
    transform: translateY(-50%);
    width: 48px;
    height: 48px;
    border-radius: 50%;
    background-color: rgba(255, 255, 255, 0.15);
    backdrop-filter: blur(8px);
    border: 1px solid rgba(255, 255, 255, 0.2);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    z-index: 10;
    transition: var(--transition-fast);
}

.carousel-nav-btn:hover {
    background-color: rgba(255, 255, 255, 0.3);
    transform: translateY(-50%) scale(1.05);
}

.carousel-nav-btn.prev { left: 1.5rem; }
.carousel-nav-btn.next { right: 1.5rem; }

.carousel-nav-btn svg {
    width: 24px;
    height: 24px;
    stroke: currentColor;
    stroke-width: 2.5;
    fill: none;
}

.carousel-dots {
    position: absolute;
    bottom: 1.5rem;
    right: 3rem;
    display: flex;
    gap: 0.5rem;
    z-index: 10;
}

.carousel-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background-color: rgba(255, 255, 255, 0.4);
    cursor: pointer;
    transition: var(--transition-fast);
}

.carousel-dot.active {
    background-color: #fff;
    width: 24px;
    border-radius: 99px;
}

/* ==========================================================================
   7. Quick Access Grid (Hotkey)
   ========================================================================== */
.quick-access-section {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.section-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.section-header h2 {
    font-size: 1.35rem;
    letter-spacing: -0.01em;
}

.hotkey-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
    gap: 1.5rem;
}

.hotkey-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1.5rem;
    display: flex;
    align-items: flex-start;
    gap: 1rem;
    cursor: pointer;
    box-shadow: var(--shadow-sm);
    position: relative;
    overflow: hidden;
    transition: var(--transition-smooth);
}

.hotkey-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 4px;
    height: 100%;
    background: linear-gradient(to bottom, var(--primary), var(--accent));
    opacity: 0;
    transition: var(--transition-fast);
}

.hotkey-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-md);
    border-color: var(--border-hover);
}

.hotkey-card:hover::before {
    opacity: 1;
}

.hotkey-icon-container {
    width: 48px;
    height: 48px;
    border-radius: var(--radius-md);
    background-color: var(--primary-light);
    color: var(--primary-dark);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    transition: var(--transition-fast);
}

.hotkey-card:hover .hotkey-icon-container {
    background-color: var(--primary);
    color: #fff;
    transform: scale(1.05) rotate(3deg);
}

.hotkey-icon-container svg {
    width: 24px;
    height: 24px;
    stroke: currentColor;
    stroke-width: 2;
    fill: none;
}

.hotkey-text {
    flex-grow: 1;
}

.hotkey-title {
    font-size: 1.05rem;
    font-weight: 600;
    margin-bottom: 0.25rem;
}

.hotkey-desc {
    font-size: 0.8rem;
    color: var(--text-muted);
    line-height: 1.4;
}

/* ==========================================================================
   8. Service Catalog Tree Browser
   ========================================================================== */
.catalog-container {
    display: grid;
    grid-template-columns: 320px 1fr;
    gap: 2rem;
    align-items: start;
}

.catalog-sidebar {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1.5rem;
    box-shadow: var(--shadow-sm);
}

.catalog-list {
    list-style: none;
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
}

.catalog-list-item {
    padding: 0.75rem 1rem;
    border-radius: var(--radius-sm);
    cursor: pointer;
    font-weight: 500;
    font-size: 0.95rem;
    color: var(--text-muted);
    display: flex;
    align-items: center;
    justify-content: space-between;
    transition: var(--transition-fast);
}

.catalog-list-item:hover {
    color: var(--primary);
    background-color: var(--primary-light);
}

.catalog-list-item.active {
    color: #fff;
    background-color: var(--primary);
    font-weight: 600;
    box-shadow: 0 4px 10px var(--primary-glow);
}

.catalog-list-item.active svg {
    stroke: #fff;
}

.catalog-list-item svg {
    width: 16px;
    height: 16px;
    stroke: var(--text-muted);
    transition: var(--transition-fast);
}

/* Catalog Grid on Right side */
.catalog-main {
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

.catalog-grid-header {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    padding: 1.5rem 2rem;
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-sm);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.catalog-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(240px, 1fr));
    gap: 1.5rem;
}

.catalog-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1.5rem;
    display: flex;
    flex-direction: column;
    gap: 1rem;
    cursor: pointer;
    box-shadow: var(--shadow-sm);
    transition: var(--transition-smooth);
}

.catalog-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-md);
    border-color: var(--primary);
}

.catalog-card-icon {
    width: 44px;
    height: 44px;
    background-color: var(--bg-input);
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--primary);
    transition: var(--transition-fast);
}

.catalog-card:hover .catalog-card-icon {
    background-color: var(--primary);
    color: #fff;
}

.catalog-card-icon svg {
    width: 22px;
    height: 22px;
    stroke: currentColor;
    stroke-width: 2;
    fill: none;
}

.catalog-card-title {
    font-size: 1.1rem;
    font-weight: 600;
}

.catalog-card-badge {
    align-self: flex-start;
    padding: 0.25rem 0.65rem;
    font-size: 0.75rem;
    font-weight: 700;
    border-radius: 99px;
    text-transform: uppercase;
}

.catalog-card-badge.incident {
    background-color: rgba(239, 68, 68, 0.1);
    color: #ef4444;
}

.catalog-card-badge.request {
    background-color: rgba(59, 130, 246, 0.1);
    color: #3b82f6;
}

/* ==========================================================================
   9. Dynamic Ticket Creation Form
   ========================================================================== */
.form-container {
    max-width: 800px;
    width: 100%;
    margin: 0 auto;
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
    padding: 2.5rem;
    box-shadow: var(--shadow-lg);
    display: flex;
    flex-direction: column;
    gap: 2rem;
}

.form-header {
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 1.25rem;
}

.form-header h2 {
    font-size: 1.6rem;
    margin-bottom: 0.25rem;
}

.form-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 1.5rem;
}

.form-grid.full-width, .form-group.full-width {
    grid-column: span 2;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.form-label {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-main);
}

.form-control {
    width: 100%;
    padding: 0.8rem 1rem;
    border-radius: var(--radius-md);
    border: 1px solid var(--border-color);
    background-color: var(--bg-input);
    color: var(--text-main);
    font-size: 0.95rem;
    outline: none;
    transition: var(--transition-fast);
}

.form-control:focus {
    border-color: var(--primary);
    background-color: var(--bg-card);
    box-shadow: 0 0 0 4px var(--primary-glow);
}

textarea.form-control {
    min-height: 120px;
    resize: vertical;
}

.form-footer {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 1rem;
    border-top: 1px solid var(--border-color);
    padding-top: 1.5rem;
}

.btn {
    padding: 0.8rem 1.75rem;
    border-radius: var(--radius-md);
    font-weight: 600;
    font-size: 0.95rem;
    cursor: pointer;
    border: none;
    transition: var(--transition-fast);
}

.btn-secondary {
    background-color: var(--bg-input);
    color: var(--text-main);
    border: 1px solid var(--border-color);
}

.btn-secondary:hover {
    background-color: var(--border-color);
}

.btn-primary {
    background: linear-gradient(135deg, var(--primary), var(--primary-dark));
    color: #fff;
    box-shadow: 0 4px 15px var(--primary-glow);
}

.btn-primary:hover {
    box-shadow: 0 6px 20px var(--primary-glow);
    transform: translateY(-1px);
}

/* ==========================================================================
   10. Knowledge Base & Search
   ========================================================================== */
.kb-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
    gap: 1.5rem;
}

.kb-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1.5rem;
    display: flex;
    flex-direction: column;
    gap: 1rem;
    box-shadow: var(--shadow-sm);
    cursor: pointer;
    transition: var(--transition-smooth);
}

.kb-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-md);
    border-color: var(--primary);
}

.kb-card-tags {
    display: flex;
    gap: 0.5rem;
}

.kb-tag {
    padding: 0.25rem 0.5rem;
    background-color: var(--primary-light);
    color: var(--primary-dark);
    font-size: 0.7rem;
    font-weight: 700;
    border-radius: var(--radius-sm);
    text-transform: uppercase;
}

.kb-card-title {
    font-size: 1.15rem;
    font-weight: 600;
    line-height: 1.35;
}

.kb-card-preview {
    font-size: 0.85rem;
    color: var(--text-muted);
    line-height: 1.5;
}

.kb-card-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 0.75rem;
    color: var(--text-muted);
    border-top: 1px solid var(--border-color);
    padding-top: 1rem;
}

.rating-stars {
    display: flex;
    align-items: center;
    gap: 2px;
    color: #eab308;
}

.rating-stars svg {
    width: 14px;
    height: 14px;
    fill: currentColor;
    stroke: none;
}

/* ==========================================================================
   11. Animations
   ========================================================================== */
@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

@keyframes pulseGlow {
    0% {
        box-shadow: 0 4px 15px rgba(124, 58, 237, 0.4);
    }
    50% {
        box-shadow: 0 4px 25px rgba(124, 58, 237, 0.7);
    }
    100% {
        box-shadow: 0 4px 15px rgba(124, 58, 237, 0.4);
    }
}

/* Responsive Overrides */
@media (max-width: 1024px) {
    .app-container {
        grid-template-columns: 1fr;
    }
    
    .sidebar {
        display: none; /* In phase 2 we can implement mobile responsiveness */
    }
    
    .catalog-container {
        grid-template-columns: 1fr;
    }
}

/* ==========================================================================
   12. Phase 2 — Agent Workspace & Ticket Console Layouts
   ========================================================================== */
.agent-workspace-layout {
    animation: fadeIn var(--transition-smooth) forwards;
}

/* Ticket List Cards Queue */
.ticket-list-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1rem 1.25rem;
    cursor: pointer;
    display: flex;
    flex-direction: column;
    gap: 0.65rem;
    position: relative;
    overflow: hidden;
    transition: var(--transition-fast);
}

.ticket-list-card::after {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 3px;
    height: 100%;
    background-color: transparent;
    transition: var(--transition-fast);
}

.ticket-list-card:hover {
    transform: translateX(2px);
    border-color: var(--border-hover);
    box-shadow: var(--shadow-sm);
}

.ticket-list-card.active {
    background-color: var(--primary-light);
    border-color: var(--primary);
}

.ticket-list-card.active::after {
    background-color: var(--primary);
}

.ticket-card-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 0.75rem;
    font-weight: 700;
}

.ticket-id-tag {
    color: var(--text-muted);
}

.ticket-priority-badge {
    padding: 0.2rem 0.5rem;
    font-size: 0.65rem;
    font-weight: 800;
    text-transform: uppercase;
    border-radius: var(--radius-sm);
    color: #fff;
}

.ticket-priority-badge.low { background-color: var(--priority-low); }
.ticket-priority-badge.medium { background-color: var(--priority-medium); }
.ticket-priority-badge.high { background-color: var(--priority-high); }
.ticket-priority-badge.urgent { background-color: var(--priority-urgent); }

.ticket-card-title {
    font-size: 0.9rem;
    font-weight: 600;
    color: var(--text-main);
    line-height: 1.35;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket-card-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 0.75rem;
    color: var(--text-muted);
    border-top: 1px dashed var(--border-color);
    padding-top: 0.5rem;
    margin-top: 0.25rem;
}

/* Active SLA Warning Indicators */
.ticket-sla-badge {
    display: flex;
    align-items: center;
    gap: 0.25rem;
    font-size: 0.75rem;
    font-weight: 700;
    padding: 0.2rem 0.5rem;
    border-radius: var(--radius-sm);
    background-color: rgba(239, 68, 68, 0.08);
    color: #ef4444;
}

.ticket-sla-badge.safe {
    background-color: rgba(16, 185, 129, 0.08);
    color: #10b981;
}

.ticket-sla-badge.warning {
    background-color: rgba(249, 115, 22, 0.08);
    color: #f97316;
}

.ticket-sla-badge.breached {
    background-color: #ef4444 !important;
    color: #fff !important;
    animation: breachPulse 2s infinite;
}

@keyframes breachPulse {
    0% { box-shadow: 0 0 0 0 rgba(239, 68, 68, 0.5); }
    70% { box-shadow: 0 0 0 6px rgba(239, 68, 68, 0); }
    100% { box-shadow: 0 0 0 0 rgba(239, 68, 68, 0); }
}

/* Workspace Panels */
.workspace-header {
    border-bottom: 1px solid var(--border-color);
    padding: 1.25rem 1.75rem;
    background-color: var(--bg-card);
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-shrink: 0;
}

.workspace-scroll-body {
    flex-grow: 1;
    overflow-y: auto;
    padding: 1.75rem;
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

/* Timeline Layout */
.ticket-timeline {
    position: relative;
    padding-left: 1.5rem;
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

.ticket-timeline::before {
    content: '';
    position: absolute;
    top: 5px;
    left: 4px;
    width: 2px;
    height: calc(100% - 10px);
    background-color: var(--border-color);
}

.timeline-node {
    position: relative;
}

.timeline-marker {
    position: absolute;
    left: -22px;
    top: 6px;
    width: 10px;
    height: 10px;
    border-radius: 50%;
    background-color: var(--border-color);
    border: 2px solid var(--bg-card);
    box-shadow: 0 0 0 2px var(--bg-card);
    z-index: 5;
}

.timeline-marker.system {
    background-color: var(--accent);
}

.timeline-marker.agent {
    background-color: var(--primary);
}

.timeline-marker.customer {
    background-color: #3b82f6;
}

.timeline-header-info {
    font-size: 0.8rem;
    color: var(--text-muted);
    margin-bottom: 0.5rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.thread-message {
    background-color: var(--bg-input);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1.25rem 1.5rem;
    font-size: 0.9rem;
    line-height: 1.5;
    position: relative;
    max-width: 95%;
}

.thread-message.public-reply {
    background-color: var(--bg-card);
    border-left: 4px solid var(--primary);
}

.thread-message.system-log {
    background-color: transparent;
    border: 1px dashed var(--border-color);
    padding: 0.75rem 1rem;
    font-size: 0.8rem;
    color: var(--text-muted);
}

/* Dynamic Internal Note Layout (Distinct Yellow Backdrop) */
.thread-message.internal-note {
    background-color: #fffbeb;
    border: 1px solid #fef3c7;
    border-left: 4px solid #f59e0b;
    box-shadow: 0 2px 8px rgba(245, 158, 11, 0.04);
}

[data-theme="dark"] .thread-message.internal-note {
    background-color: #1e1b0c;
    border-color: #3b2f0f;
    border-left-color: #d97706;
}

/* Action responses container */
.workspace-actions-footer {
    border-top: 1px solid var(--border-color);
    padding: 1.25rem 1.75rem;
    background-color: var(--bg-input);
    flex-shrink: 0;
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.action-mode-switch {
    display: flex;
    background-color: var(--border-color);
    padding: 0.2rem;
    border-radius: var(--radius-sm);
    align-self: flex-start;
}

.action-mode-tab {
    padding: 0.35rem 0.85rem;
    font-size: 0.75rem;
    font-weight: 700;
    border-radius: var(--radius-sm);
    cursor: pointer;
    border: none;
    background: none;
    color: var(--text-muted);
}

.action-mode-tab.active {
    background-color: var(--bg-card);
    color: var(--text-main);
    box-shadow: var(--shadow-sm);
}

.action-mode-tab.active.internal {
    color: #d97706 !important;
}

/* Custom Scrollbars */
.ticket-cards-scroll::-webkit-scrollbar,
.workspace-scroll-body::-webkit-scrollbar {
    width: 6px;
}

.ticket-cards-scroll::-webkit-scrollbar-track,
.workspace-scroll-body::-webkit-scrollbar-track {
    background: transparent;
}

.ticket-cards-scroll::-webkit-scrollbar-thumb,
.workspace-scroll-body::-webkit-scrollbar-thumb {
    background-color: var(--border-color);
    border-radius: 99px;
}

/* ==========================================================================
   13. Phase 2 — SLA Policies Table & Settings Elements
   ========================================================================== */
#sla-policies-table th, #sla-policies-table td {
    padding: 0.85rem 0.5rem;
    border-bottom: 1px solid var(--border-color);
}

#sla-policies-table tbody tr:hover {
    background-color: var(--bg-input);
}

.admin-sub-view {
    animation: fadeIn var(--transition-smooth) forwards;
}

.badge-sla-status {
    padding: 0.2rem 0.5rem;
    border-radius: var(--radius-sm);
    font-weight: 700;
    font-size: 0.75rem;
}

.badge-sla-status.yes {
    background-color: rgba(16, 185, 129, 0.1);
    color: #10b981;
}

.badge-sla-status.no {
    background-color: rgba(107, 114, 128, 0.1);
    color: #6b7280;
}

/* ==========================================================================
   14. Real-time Update Banner & Fade-in animations
   ========================================================================== */
.realtime-banner {
    display: flex;
    background-color: var(--primary-light);
    border: 1px solid var(--primary-glow);
    border-radius: var(--radius-sm);
    padding: 0.65rem 1rem;
    margin: 0.75rem 1.75rem;
    font-size: 0.82rem;
    color: var(--primary-dark);
    box-shadow: var(--shadow-sm);
    animation: fadeInUp 0.4s ease forwards;
}

[data-theme="dark"] .realtime-banner {
    background-color: rgba(124, 58, 237, 0.15);
    border-color: rgba(124, 58, 237, 0.3);
    color: #c084fc;
}

.fade-in-up {
    animation: fadeInUp 0.4s ease forwards;
}

@keyframes fadeInUp {
    from {
        opacity: 0;
        transform: translateY(8px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* ==========================================================================
   15. Floating Toast Alerts & Keyframe slide-in
   ========================================================================== */
.floating-toast-alert {
    font-family: 'Outfit', 'Inter', sans-serif;
}

@keyframes slideInRight {
    from {
        opacity: 0;
        transform: translateX(100%) scale(0.9);
    }
    to {
        opacity: 1;
        transform: translateX(0) scale(1);
    }
}

/* ==========================================================================
   16. Version v0.8.0 End-User Portal Card Redesign & Unified Search
   ========================================================================== */
.portal-hero {
    background: linear-gradient(135deg, var(--bg-card), var(--bg-input));
    border: 1px solid var(--border-color);
    padding: 3rem 2rem;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    gap: 1.5rem;
    position: relative;
}

.portal-hero h1 {
    font-family: 'Outfit', sans-serif;
    font-size: 2.25rem;
    font-weight: 700;
    margin: 0;
    color: var(--text-main);
}

.portal-hero p {
    color: var(--text-muted);
    font-size: 1rem;
    max-width: 600px;
    margin: 0;
}

.portal-search-wrapper {
    position: relative;
    width: 100%;
    max-width: 600px;
    z-index: 100;
}

/* Dynamic Unified Search Results Container */
.unified-search-overlay {
    position: absolute;
    top: calc(100% + 10px);
    left: 0;
    width: 100%;
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-lg);
    padding: 1.5rem;
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 1.5rem;
    text-align: left;
    backdrop-filter: blur(12px);
    z-index: 999;
    max-height: 480px;
    overflow-y: auto;
    animation: fadeIn var(--transition-fast) forwards;
}

@media (max-width: 768px) {
    .unified-search-overlay {
        grid-template-columns: 1fr;
        max-height: 380px;
    }
}

.search-result-column-title {
    font-size: 0.85rem;
    font-weight: 700;
    text-transform: uppercase;
    color: var(--primary);
    border-bottom: 2px solid var(--primary-light);
    padding-bottom: 0.5rem;
    margin-bottom: 0.75rem;
    letter-spacing: 0.5px;
}

.search-result-items-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.search-result-item-card {
    padding: 0.75rem;
    border-radius: var(--radius-sm);
    background-color: var(--bg-input);
    border: 1px solid var(--border-color);
    cursor: pointer;
    transition: var(--transition-fast);
}

.search-result-item-card:hover {
    border-color: var(--primary);
    background-color: var(--primary-light);
    transform: translateX(3px);
}

.search-result-item-title {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-main);
    margin-bottom: 0.15rem;
}

.search-result-item-desc {
    font-size: 0.75rem;
    color: var(--text-muted);
    line-height: 1.4;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* Grid Sections on Home Portal */
.portal-grid-section {
    margin-top: 2.5rem;
    display: flex;
    flex-direction: column;
    gap: 1.25rem;
}

.portal-grid-section-header {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 0.75rem;
}

.portal-grid-section-header h2 {
    font-family: 'Outfit', sans-serif;
    font-size: 1.5rem;
    font-weight: 700;
    margin: 0;
}

.portal-grid-section-header p {
    font-size: 0.85rem;
    color: var(--text-muted);
    margin: 0;
}

/* Redesigned Cards Grid */
.portal-cards-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
    gap: 1.5rem;
}

.portal-card-item {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 12px;
    padding: 1.75rem;
    display: flex;
    flex-direction: column;
    gap: 1.25rem;
    cursor: pointer;
    box-shadow: var(--shadow-sm);
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    position: relative;
    overflow: hidden;
}

.portal-card-item:hover {
    transform: translateY(-5px);
    box-shadow: var(--shadow-md);
    border-color: var(--primary);
}

.portal-card-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.portal-card-icon-wrapper {
    width: 48px;
    height: 48px;
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: var(--transition-smooth);
}

.portal-card-icon-wrapper svg {
    width: 24px;
    height: 24px;
    fill: none;
    stroke: currentColor;
    stroke-width: 2;
}

/* Gradients/Colors for Icons */
.portal-icon-blue { background-color: rgba(59, 130, 246, 0.1); color: #3b82f6; }
.portal-icon-purple { background-color: rgba(147, 51, 234, 0.1); color: #9333ea; }
.portal-icon-green { background-color: rgba(16, 185, 129, 0.1); color: #10b981; }
.portal-icon-orange { background-color: rgba(249, 115, 22, 0.1); color: #f97316; }
.portal-icon-red { background-color: rgba(239, 68, 68, 0.1); color: #ef4444; }
.portal-icon-cyan { background-color: rgba(6, 182, 212, 0.1); color: #06b6d4; }
.portal-icon-yellow { background-color: rgba(234, 179, 8, 0.1); color: #eab308; }

.portal-card-item:hover .portal-card-icon-wrapper {
    background-color: var(--primary);
    color: #fff;
}

.portal-card-badge {
    font-size: 0.65rem;
    font-weight: 800;
    text-transform: uppercase;
    padding: 0.25rem 0.5rem;
    border-radius: 99px;
}

.portal-card-badge.popular { background-color: rgba(249, 115, 22, 0.1); color: #f97316; }
.portal-card-badge.new { background-color: rgba(16, 185, 129, 0.1); color: #10b981; }
.portal-card-badge.recommended { background-color: rgba(59, 130, 246, 0.1); color: #3b82f6; }

.portal-card-info h3 {
    font-size: 1.15rem;
    font-weight: 600;
    margin: 0 0 0.5rem 0;
    color: var(--text-main);
}

.portal-card-info p {
    font-size: 0.85rem;
    color: var(--text-muted);
    line-height: 1.45;
    margin: 0;
}

.portal-card-footer-action {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.8rem;
    font-weight: 700;
    color: var(--primary);
    margin-top: auto;
    transition: var(--transition-fast);
}

.portal-card-footer-action svg {
    width: 16px;
    height: 16px;
    fill: none;
    stroke: currentColor;
    stroke-width: 2.5;
    transition: var(--transition-fast);
}

.portal-card-item:hover .portal-card-footer-action {
    color: var(--primary-dark);
}

.portal-card-item:hover .portal-card-footer-action svg {
    transform: translateX(4px);
}

/* Category Cards Tiles layout */
.portal-categories-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
    gap: 1.25rem;
}

.portal-category-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 10px;
    padding: 1.5rem;
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    gap: 1rem;
    cursor: pointer;
    box-shadow: var(--shadow-sm);
    transition: var(--transition-smooth);
}

.portal-category-card:hover {
    border-color: var(--primary);
    background-color: var(--primary-light);
    transform: scale(1.03);
}

.portal-category-card-icon {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    background-color: var(--bg-input);
    color: var(--primary);
    transition: var(--transition-fast);
}

.portal-category-card-icon svg {
    width: 20px;
    height: 20px;
    fill: none;
    stroke: currentColor;
    stroke-width: 2;
}

.portal-category-card:hover .portal-category-card-icon {
    background-color: var(--primary);
    color: #fff;
}

.portal-category-card-title {
    font-size: 0.95rem;
    font-weight: 600;
    color: var(--text-main);
    margin: 0;
}

/* Activity Summary Grid */
.portal-activity-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
    gap: 1.25rem;
}

.portal-activity-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 10px;
    padding: 1.25rem;
    display: flex;
    align-items: center;
    gap: 1rem;
    cursor: pointer;
    box-shadow: var(--shadow-sm);
    transition: var(--transition-smooth);
    border-left: 4px solid var(--border-color);
}

.portal-activity-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-md);
}

.portal-activity-card.open { border-left-color: var(--status-open); }
.portal-activity-card.open:hover { background-color: rgba(239, 68, 68, 0.03); }
.portal-activity-card.progress { border-left-color: var(--status-inprogress); }
.portal-activity-card.progress:hover { background-color: rgba(124, 58, 237, 0.03); }
.portal-activity-card.pending { border-left-color: var(--status-pending); }
.portal-activity-card.pending:hover { background-color: rgba(249, 115, 22, 0.03); }
.portal-activity-card.resolved { border-left-color: var(--status-resolved); }
.portal-activity-card.resolved:hover { background-color: rgba(16, 185, 129, 0.03); }

.portal-activity-card-num {
    font-family: 'Outfit', sans-serif;
    font-size: 2.25rem;
    font-weight: 700;
    line-height: 1;
    color: var(--text-main);
}

.portal-activity-card-info {
    display: flex;
    flex-direction: column;
    gap: 0.15rem;
}

.portal-activity-card-label {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-main);
}

.portal-activity-card-desc {
    font-size: 0.75rem;
    color: var(--text-muted);
}

/* Quick Actions Footer Panel */
.portal-quick-actions-bar {
    margin-top: 2.5rem;
    background-color: var(--bg-card);
    border: 1px dashed var(--border-color);
    padding: 1.5rem;
    border-radius: var(--radius-md);
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: center;
    gap: 1.5rem;
}

.portal-quick-action-btn {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    background: none;
    border: 1px solid var(--border-color);
    padding: 0.65rem 1.25rem;
    border-radius: var(--radius-sm);
    color: var(--text-main);
    font-size: 0.85rem;
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition-fast);
}

.portal-quick-action-btn:hover {
    border-color: var(--primary);
    color: var(--primary);
    background-color: var(--primary-light);
}

.portal-quick-action-btn svg {
    width: 16px;
    height: 16px;
    fill: none;
    stroke: currentColor;
    stroke-width: 2;
}

/* Customer Activity Queue Filter Pills */
.customer-queue-filter-bar {
    display: flex;
    background-color: var(--bg-input);
    border-bottom: 1px solid var(--border-color);
    padding: 0.5rem;
    gap: 0.35rem;
}

.customer-filter-pill {
    flex: 1;
    background: none;
    border: none;
    outline: none;
    padding: 0.45rem 0.25rem;
    font-size: 0.75rem;
    font-weight: 700;
    color: var(--text-muted);
    border-radius: var(--radius-sm);
    cursor: pointer;
    text-align: center;
    transition: var(--transition-fast);
}

.customer-filter-pill:hover {
    color: var(--text-main);
    background-color: var(--border-color);
}

.customer-filter-pill.active {
    background-color: var(--bg-card);
    color: var(--primary);
    box-shadow: var(--shadow-sm);
}

/* ==========================================================================
   17. Version v0.8.1 End-User Portal Management Console
   ========================================================================== */
.portal-config-panel {
    display: none;
    animation: fadeIn var(--transition-smooth) forwards;
}

.portal-config-panel.active {
    display: grid;
}

/* Shifter item in list */
.portal-section-order-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0.75rem 1rem;
    background-color: var(--bg-input);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-sm);
    cursor: pointer;
    transition: var(--transition-fast);
}

.portal-section-order-item:hover {
    border-color: var(--primary);
    background-color: var(--primary-light);
}

.portal-section-order-item.active {
    border-color: var(--primary);
    background-color: var(--primary-light);
    font-weight: 700;
}

.portal-section-order-title {
    font-size: 0.85rem;
    color: var(--text-main);
}

.portal-section-order-actions {
    display: flex;
    gap: 0.25rem;
}

.portal-order-btn {
    background: none;
    border: 1px solid var(--border-color);
    color: var(--text-muted);
    border-radius: var(--radius-sm);
    width: 24px;
    height: 24px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    font-size: 0.75rem;
    transition: var(--transition-fast);
}

.portal-order-btn:hover {
    border-color: var(--primary);
    color: var(--primary);
    background-color: var(--bg-card);
}

/* Visibility tags list */
.visibility-tag-list {
    display: flex;
    flex-wrap: wrap;
    gap: 0.25rem;
}

.visibility-chip {
    font-size: 0.7rem;
    font-weight: 700;
    padding: 0.15rem 0.4rem;
    border-radius: 99px;
    display: inline-block;
}

.visibility-chip.role {
    background-color: rgba(16, 185, 129, 0.1);
    color: #10b981;
}

.visibility-chip.location {
    background-color: rgba(59, 130, 246, 0.1);
    color: #3b82f6;
}

.visibility-chip.group {
    background-color: rgba(249, 115, 22, 0.1);
    color: #f97316;
}

/* Slide switches */
.toggle-switch-container {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.toggle-switch-label {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-main);
}

/* Premium toggle switches and Portal setting controls */
.switch-toggle {
    position: relative;
    display: inline-block;
    width: 42px;
    height: 24px;
}
.switch-toggle input {
    opacity: 0;
    width: 0;
    height: 0;
}
.switch-toggle .slider {
    position: absolute;
    cursor: pointer;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background-color: var(--border-color);
    transition: 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    border-radius: 24px;
}
.switch-toggle .slider:before {
    position: absolute;
    content: "";
    height: 18px;
    width: 18px;
    left: 3px;
    bottom: 3px;
    background-color: #fff;
    transition: 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    border-radius: 50%;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.15);
}
.switch-toggle input:checked + .slider {
    background-color: var(--primary-color);
}
.switch-toggle input:checked + .slider:before {
    transform: translateX(18px);
}
.portal-section-order-item {
    transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
}
.portal-section-order-item:hover {
    border-color: var(--primary-color) !important;
    background-color: var(--bg-card) !important;
}
.portal-section-order-item.selected {
    border-color: var(--primary-color) !important;
    background-color: rgba(9, 132, 227, 0.08) !important;
    box-shadow: 0 0 0 2px rgba(9, 132, 227, 0.2);
}
.portal-config-panel {
    animation: fadeIn 0.25s ease-out;
}
@keyframes fadeIn {
    from { opacity: 0; transform: translateY(4px); }
    to { opacity: 1; transform: translateY(0); }
}

/* ==========================================================================
   8. Redesigned Agent Ticket Console Styles (v0.9.0)
   ========================================================================== */
#agent-console .agent-workspace-layout {
    display: grid;
    grid-template-columns: 240px 1fr 0px;
    gap: 1.25rem;
    height: 82vh;
    align-items: stretch;
    transition: grid-template-columns var(--transition-smooth);
    overflow: hidden;
}

#agent-console .agent-workspace-layout.detail-open {
    grid-template-columns: 240px 42% 1fr;
}

/* Left Views Panel */
.views-panel {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    box-shadow: var(--shadow-sm);
    padding: 1.25rem 0;
}

.views-list {
    flex-grow: 1;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 0.2rem;
}

.view-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0.65rem 1.25rem;
    font-size: 0.82rem;
    font-weight: 550;
    color: var(--text-muted);
    cursor: pointer;
    text-decoration: none;
    border-left: 3px solid transparent;
    transition: var(--transition-fast);
}

.view-item:hover {
    background-color: var(--bg-input);
    color: var(--text-main);
}

.view-item.active {
    background-color: var(--primary-glow);
    color: var(--primary-dark);
    border-left-color: var(--primary);
    font-weight: 700;
}

.view-count {
    font-size: 0.72rem;
    font-weight: 700;
    padding: 0.15rem 0.5rem;
    border-radius: 99px;
    background-color: var(--bg-input);
    color: var(--text-muted);
    min-width: 28px;
    text-align: center;
    transition: var(--transition-fast);
}

.view-item.active .view-count {
    background-color: var(--primary-dark);
    color: #fff;
}

/* Top Action Area */
.top-action-area {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    padding: 0.85rem 1.25rem;
    border-bottom: 1px solid var(--border-color);
    background-color: var(--bg-card);
    flex-wrap: wrap;
}

.top-action-left, .top-action-right {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

/* Search Area */
.table-search-box {
    position: relative;
    width: 240px;
}

.table-search-input {
    width: 100%;
    padding: 0.45rem 0.85rem 0.45rem 2rem;
    font-size: 0.8rem;
    border-radius: 6px;
    border: 1px solid var(--border-color);
    background-color: var(--bg-input);
    color: var(--text-main);
    outline: none;
    transition: var(--transition-fast);
}

.table-search-input:focus {
    border-color: var(--primary);
    background-color: var(--bg-card);
    box-shadow: 0 0 0 3px var(--primary-glow);
}

.table-search-icon {
    position: absolute;
    left: 0.65rem;
    top: 50%;
    transform: translateY(-50%);
    width: 14px;
    height: 14px;
    stroke: var(--text-muted);
    fill: none;
}

/* Ticket List Table and Layout */
.ticket-list-panel {
    background-color: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    box-shadow: var(--shadow-sm);
    height: 100%;
}

.table-container {
    flex-grow: 1;
    overflow-y: auto;
    overflow-x: auto;
}

.ticket-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.82rem;
    text-align: left;
}

.ticket-table th {
    background-color: var(--bg-input);
    border-bottom: 1px solid var(--border-color);
    padding: 0.75rem 1rem;
    font-weight: 700;
    color: var(--text-muted);
    text-transform: uppercase;
    font-size: 0.68rem;
    letter-spacing: 0.5px;
    user-select: none;
    white-space: nowrap;
}

.ticket-table th.sortable {
    cursor: pointer;
}

.ticket-table th.sortable:hover {
    color: var(--text-main);
    background-color: var(--border-color);
}

.ticket-table td {
    padding: 0.75rem 1rem;
    border-bottom: 1px solid var(--border-color);
    color: var(--text-main);
    vertical-align: middle;
    transition: var(--transition-fast);
}

.table-row {
    cursor: pointer;
    transition: var(--transition-fast);
}

.table-row:hover {
    background-color: var(--bg-input);
}

.table-row.selected {
    background-color: var(--primary-glow);
}

.table-row.active-tab-highlight {
    background-color: var(--primary-glow);
    border-left: 3.5px solid var(--primary);
}

.table-row.active-tab-highlight td {
    font-weight: 550;
}

/* Status Badges */
.status-badge {
    display: inline-block;
    padding: 0.25rem 0.5rem;
    font-size: 0.7rem;
    font-weight: 700;
    border-radius: 4px;
    text-transform: uppercase;
    text-align: center;
    white-space: nowrap;
}

.status-badge.open {
    background-color: var(--status-open-bg);
    color: var(--status-open);
}

.status-badge.in-progress {
    background-color: var(--status-inprogress-bg);
    color: var(--status-inprogress);
}

.status-badge.pending {
    background-color: var(--status-pending-bg);
    color: var(--status-pending);
}

.status-badge.resolved {
    background-color: var(--status-resolved-bg);
    color: var(--status-resolved);
}

.status-badge.closed {
    background-color: var(--status-closed-bg);
    color: var(--status-closed);
}

/* Checkbox Column Styling */
.table-checkbox {
    width: 16px;
    height: 16px;
    cursor: pointer;
    border-radius: 4px;
    border: 1px solid var(--border-color);
    transition: var(--transition-fast);
}

/* More Actions Dropdown */
.table-actions-menu {
    position: relative;
    display: inline-block;
}

.btn-actions-trigger {
    background: none;
    border: none;
    color: var(--text-muted);
    cursor: pointer;
    padding: 0.25rem;
    border-radius: 4px;
    transition: var(--transition-fast);
}

.btn-actions-trigger:hover {
    background-color: var(--bg-input);
    color: var(--text-main);
}

.btn-actions-trigger svg {
    width: 16px;
    height: 16px;
    fill: currentColor;
}

/* Split View Conditional Hiding */
#agent-console .agent-workspace-layout.detail-open .hide-in-split {
    display: none;
}

/* Play button glow for auto-refresh */
.auto-refresh-btn.active {
    background-color: var(--status-resolved-bg) !important;
    color: var(--status-resolved) !important;
    border-color: var(--status-resolved) !important;
    box-shadow: 0 0 8px rgba(16, 185, 129, 0.4);
    animation: pulsateGlow 2s infinite ease-in-out;
}

@keyframes pulsateGlow {
    0% { transform: scale(1); box-shadow: 0 0 4px rgba(16, 185, 129, 0.3); }
    50% { transform: scale(1.03); box-shadow: 0 0 10px rgba(16, 185, 129, 0.6); }
    100% { transform: scale(1); box-shadow: 0 0 4px rgba(16, 185, 129, 0.3); }
}

/* Sorting indicators */
.sort-indicator {
    display: inline-block;
    margin-left: 0.25rem;
    font-size: 0.6rem;
    color: var(--primary);
    transition: transform var(--transition-fast);
}